Privacy Policy

1. Data we collect

When you place an order, we collect the following personal data:

• Full name
• Email address
• Phone (optional)
• Postal shipping address
• Transaction information (amount, payment method)

We do not store credit card details. Card payments are processed directly by Mollie B.V. on their secure servers.

2. Purpose of processing

• Managing and processing your order (contract of sale)
• Sending you confirmations and order status updates
• Coordinating delivery with the carrier
• Complying with tax and accounting obligations
• Answering your enquiries through the contact form

3. Legal basis

• Performance of a contract (Art. 6.1.b GDPR): managing and shipping orders
• Legal obligation (Art. 6.1.c GDPR): retention of invoices and tax records
• Legitimate interest (Art. 6.1.f GDPR): fraud prevention

4. Data recipients

We may share your data with:

• Carriers (Correos, MRW, DHL or others): name, address and phone number for delivery
• Mollie B.V.: card payment processor (transaction data)
• Public authorities: where required by law (Spanish tax agency, etc.)

We do not sell or transfer your data to third parties for commercial purposes. Service providers who access your data are contractually bound to process it in accordance with the GDPR.

5. International transfers

We do not transfer personal data outside the European Economic Area (EEA).

6. Retention period

• Order data: 5 years (the tax limitation period in Spain)
• Contact data: 1 year from the last communication

7. Your rights

You may exercise the following rights at any time:

• Access: find out what data we hold about you
• Rectification: correct inaccurate data
• Erasure: request the deletion of your data
• Portability: receive your data in a structured format
• Restriction: restrict processing in certain circumstances
• Objection: object to processing based on legitimate interest

You can exercise these rights by emailing info@europeptiva.com with the subject "GDPR Rights", stating your name and order number (if applicable).

If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (aepd.es).

8. Cookies

For more information about the cookies we use, see our Cookie policy.